| Just a note to say I just experienced what good service is all about. Bill just finished installing a new compressor and was very courteous and polite. He answered all my questions. His earnest disposition and sincere interest in his work gave me complete satisfaction the all work was accomplished with the highest degree of integrity.
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| J.C.
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| I am impressed with your service tech, George. He was courteous. Very polite and patient in answering all my questions each time he has serviced my furnace in the fall and air conditioner in the spring. Each time he has assured me that all was in good condition. He was very business like in doing whatever was required to ready each appliance for the season. You will be pleased to know that at one time during conversation he said that he liked working for Quality Air because Quality Air cared about their employees and their customers. That raised my confidence in him and in Quality Air.
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| H.I.
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| It was the coldest Friday night of the year and my mother's furnace was not working. We called your service department and spoke to Lindsay. Even though it was Friday and closing time she made arrangements for someone to come out that night. Your service tech was there in a flash and diligently worked to make this 30 year old furnace work. We were amazed that in this “no customer service' world we received priority customer service. My mother is a recent widow and it not only gives us comfort but most importantly gives her comfort and assurance that your organization will take care of her!
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| M.M.
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| I am writing to express my thanks and appreciation for the superb customer service I received from Ashley ……she provided accurate, through information and followed through in a most efficient, professional and friendly manner.
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| S.C.
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| The purpose of this letter is to commend one of your employees, Peter. Peter has serviced my present units for many years and has always been most professional and competent.....Peter is a real asset to your company.
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| P.S.
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| You asked that I report back to you concerning my satisfaction with the new zone system. I am very satisfied and it is working well. The house is now comfortable, no matter what room we are in or time of day, due to the flexibility and features of the complete system. Thank you for your personal involvement in this project.
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| J.R.
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| Virginia and I want to thank each of you for your response to our call for help recently. Both of us have had serious health problems and we had to have air. Your service tech, Ralph came and diagnosed the problem and found that the unit need to be replaced and by 9 pm your salesman, Big Dan was there writing a contract for a new system which was installed the next day! Thank you for your kind and prompt response.
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| P.M.
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| I wanted to write a quick note and commend the excellence demonstrated by your installation team who recently worked at my home. They were all professionals and made sure that the job was done right and ensured that I was comfortable with the new equipment. What a great experience! Thanks and keep up the great work!
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| S.D.
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| I am writing to inform you of two technicians who came to my house last Saturday morning to service my air conditioning units. They were Keith and Ryan. Both men were knowledgeable, personable and professional. I also noticed they wore orange shoe covers to protect our floors. What a great touch!
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| C.H.
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| I wanted to write and let you know how very well Tom represents you and your company. I had a compressor problem and Tom responded. He could not have been more pleasant or professional. He smiled, introduced himself, wiped his feet, put on booties and asked about our problem…..he advised us of the need for a part which he had on his truck and had the unit working in no time. Tom advised us that he had been with the company for 10 years. He is an exceptional technician, and above all, a real gentleman……incidentally, when I built this home in 1990, Quality Air installed the original furnace.
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| J.A.
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